Enhancing Business Connectivity: A VSAT Case Study

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Enhancing Business Connectivity: A VSAT Case Study

In the fast-paced digital era, seamless and high-speed connectivity has become the lifeblood of thriving businesses. It is an established fact that a strong and reliable network connection is essential for success. However, numerous areas continue to struggle with limited access to conventional communication infrastructure, encountering obstacles such as unexpected power cuts, load shedding and network tower outages. 

In this context, we explore a transformative solution that empowers businesses to overcome these challenges and stay connected, regardless of their location – the game-changing VSAT technology.

This case study explores how VSAT solutions can be a game-changer for businesses operating in remote locations, focusing on three clients: two fuel stations and one retail establishment. We will take a deeper dive into the challenges they faced, the VSAT solution offered, its effectiveness, and the positive outcomes it brought to their businesses.

A Closer Look at the Problem:

The fuel stations and the retail business we examined are located in areas prone to power shortages and network disruptions. The fuel stations were heavily reliant on real-time payment processing, inventory management, and security systems. The retail establishment required stable connectivity for point-of-sale transactions, inventory tracking, and customer engagement. Frequent outages caused by power cuts and unreliable network coverage resulted in significant disruptions, leading to lost sales, dissatisfied customers, and operational inefficiencies.

Solution Offered: VSAT Connectivity

Recognising the critical need for reliable connectivity in these challenging environments, we proposed implementing VSAT (Very Small Aperture Terminal) solutions. VSAT offers a satellite-based communication technology that ensures consistent, secure, and high-speed data transmission, independent of terrestrial infrastructure. The VSAT system leveraged geostationary or geosynchronous satellites, allowing bidirectional data communication between the ground station and satellites in orbit, facilitating continuous connectivity.

Useful Further Context to the Satellite:

In addition to the benefits of VSAT connectivity outlined in the previous case study, it is essential to understand how the VSAT system works and why it offers a high level of power redundancy and reliability, especially during power cuts or other infrastructure disruptions.

The VSAT system comprises indoor and outdoor components, working together seamlessly to establish and maintain a stable satellite connection. The customer’s indoor equipment, often referred to as a router, is the initial point of contact for satellite services. This equipment requires on-site power at the customer’s location, which is typically provided by a UPS (Uninterruptible Power Supply) or an inverter generator. This setup ensures continuous power supply, preventing service interruptions even during power outages or load shedding. The power required would fall within the normal requirements to keep the lights on during load shedding and is local to that particular business – does not require an entire area to be serviced with extra power.

From the indoor equipment, the data is transmitted to an outdoor dish, similar to a DSTV satellite dish. This dish is pointed towards the satellite in the sky, allowing bidirectional data transmission to and from the satellite in orbit. The VSAT system leverages geostationary or geosynchronous satellites, enabling real-time and reliable communication.

Once the data reaches the satellite, it is relayed to an Earth station located in South Africa. The Earth station serves as a gateway, managing the communication between the satellite and terrestrial networks. Notably, the Earth station is designed with total redundancy from a power perspective, making it less prone to power cuts or power-related disruptions. This redundant power setup ensures continuous operations and minimises any impact on VSAT services during power outages.

Comparing VSAT with other communication infrastructures like GSM, microwave, and fibre, it becomes evident that VSAT stands out in terms of power redundancy and reliability. GSM and mobile internet services are vulnerable to power cuts when their associated towers are affected, leading to service interruptions. Microwave services, in some cases, rely on GSM sites, making them susceptible to the same issues during power cuts.

While fibre is relatively resilient during power cut episodes due to its distributed infrastructure, it still relies on multiple terrestrial components, which can be impacted by power disruptions at various points along the network. In contrast, the VSAT system’s direct satellite communication approach significantly reduces the number of terrestrial components, enhancing power redundancy and making it a highly reliable connectivity option.

Why It Works:

VSAT solutions proved to be the ideal fit for our clients due to several key factors:

Uninterrupted Connectivity: The VSAT system guarantees near 100% uptime, eliminating the impact of local power outages or tower failures.

Rapid Deployment: The compact size and ease of setup of VSAT terminals allowed for quick deployment, ensuring minimal disruption to business operations during installation.

Scalability: As these businesses grow, the VSAT system can be easily expanded to accommodate increasing data needs and additional users.

Customisation: Each business had unique requirements, and the VSAT solution allowed for tailored configurations to meet their specific needs.

Outcome for the Business:

After implementing the VSAT solutions for the three clients, the results were transformative:

Seamless Operations: The fuel stations experienced uninterrupted operations, with continuous payment processing, inventory management, and surveillance systems.

Improved Customer Experience: The retail establishment saw an increase in customer satisfaction due to faster and more reliable point-of-sale transactions and enhanced communication channels.

Business Continuity: During power cuts and tower outages, all three clients remained connected, ensuring smooth operations and mitigating revenue losses.

Application for Their Business:

The VSAT solutions provided a stable and cost-effective connectivity alternative, enabling the fuel stations and retail business to operate effectively and efficiently in remote locations. Beyond immediate benefits, the clients found additional applications for their businesses:

Enhanced Security: The fuel stations improved security through real-time CCTV surveillance, deterring theft and ensuring employee safety.

Data Backup: The retail establishment utilised the free nighttime data to run backups, ensuring the safety of critical business information.


This case study demonstrates the significant impact of VSAT solutions on businesses operating in remote locations. By overcoming the challenges posed by power shortages and network outages, the fuel stations and retail establishment experienced improved efficiency, customer satisfaction, and overall business continuity. 

As the demand for connectivity wherever business is conducted continues to grow, VSAT remains a reliable and versatile solution that empowers businesses to thrive in even the most challenging environments. The unique architecture of the VSAT system, with its minimal reliance on terrestrial infrastructure and power redundancy, makes it a powerful and dependable option for businesses seeking uninterrupted and high-speed communication capabilities. 

By choosing VSAT, these three clients not only resolved their connectivity challenges but also gained a competitive advantage in their respective industries. 

Connect with us today and let us help you understand if the VSAT connectivity is right for your business.


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