How Hosted PBX Meets Today’s Business Needs

Either you have it or you don’t. And if you don’t yet have it, you should seriously think about getting it. 

No, we’re not talking about your Mojo or the COVID vaccine. We’re trying to establish why any South African business would choose not to dive headfirst into Hosted PBX.

Challenges around pricing, tying together remote teams, scalability, and ageing telecom headaches just vanish with hosted PBX. Poof!

So the question we’re asking you is, if you’re not yet part of this tribe, why not?

What Hosted PBX Brings to the Party

We can’t discuss hosted PBX without comparing it to its predecessor. It may be an unfair comparison because traditional PBX systems were once the best tech around and they can’t help the fact that they’re now becoming redundant. There, we’ve said it. And now we need to explain why.

You’re Safe in the Cloud

Hosted PBX, as you would discern by its name, is hosted in the cloud. This warm and happy place is where all tech goes when it wants to feel safe. 

What does this mean for your business? Only that you don’t have to concern yourself with bulky hardware that requires regular servicing and maintenance by a techie with a man-bun. In fact, neither do you have to shell out for setup costs of this hardware, including wiring, handsets, and the constant upgrades that they require to stay current.

Hardware costs and maintenance aside, the cloud also offers security and, if you’re with the right company then you don’t have to think about your telecoms at all. Hosted PBX makes the uptime and security of your phone lines someone else’s problem. 

Reliability 

Pick a number between 1 and 30, and let us know how many days in each month you’d like your business to be without a phone line. Hmm, we thought so. 

This is one of the biggest problems with many traditional PBX systems; that they are wired into the rapidly degrading copper cable system. Poor weather conditions, cable theft, ineffectual maintenance and ageing infrastructure all contribute to downtime. Big business or small, you need your business lines to work, all the time. 

Hosted PBX relies on the internet to work. This means you can tie it into your fibre line if you have access to one, a fast and efficient LTE connection, or simply a 4G or 5G link and Bob’s your uncle. 

Scalable and Flexible

Do you think that Maria is going to want to come back to the office now that she can work at home in her PJs and not brush her hair for 3 days at a time? 

Having a remote team offers some pretty awesome benefits for today’s business, not least of which is having access to a global pool of employees if you choose to. Hosted PBX means that you’re all connected to each other by an always up connection.

Add to this the standard features of user-friendly analytics dashboards to help you monitor your team (no matter where they are), free calls between connected branches, call recording, voice to email transcription, and VoIP calls to any device with an internet connection.

There’s More

We’re certain that the above benefits of hosted PBX systems will help you to make the right decision when the time comes. If you’re still percolating, we’d like to add a few more bit of information to add to your list:

• Low set up, installation and maintenance costs;
• Monthly subscription with flexible contracts (month-to-month) and no hidden costs;
• Easy to understand interface for easy administration;
• Reliable and dependable – your hosted system is maintained and monitored 24/7;
• Convenient – calls can be answered on your laptop, even in remote locations, or forwarded to a cell phone;
• Eco-friendly – sharing information online reduces paper waste and cuts travel costs;
• Free ongoing software upgrades;
• Free calls between your connected branches and any other company on the TELVIVA® platform;
• Hosted PBX means you keep your number irrespective of where you relocate within South Africa;
• Video conferencing.

Let’s Connect

We’ve designed our product packages to cater for small South African business owner while providing the best solution for enterprise-level companies. 

If you’d like to know more about how hosted PBX will change the face of your business please give us a call.