The Perfect Telecommunications Service Provider For SMEs
Until August 2017, Huge Connect was known as ConnectNet. Since our incorporation into the JSE-listed Huge Group Ltd, we’ve changed our name, but not our business philosophy or service. Ever since we first started in business back in 2005, we’ve been providing value-added data services using GSM-based cellular data networks for business-to-business and machine-to-machine applications. This comprehensive suite of telecommunications solutions includes:
- Customised SIM solutions
- Bulk SMS solutions
- 2G/3G/4G mobile data connectivity solutions
- Branch connectivity
- Internet access
- Fixed mobile voice solutions
- Hosted PBX solutions
Although we’re now part of a much larger organisation, we still hold fast to the values we started out with all those years ago – honesty, reliability, and an unshakable belief in the value of customer service. We have the capacity to offer highly technical telecommunications solutions, backed up with genuine customer service and after-sales support.
All our solutions are locally designed, developed and produced. This means if you’re an SME, you don’t have to buy into cookie-cutter solutions that were designed for larger corporations and which don’t actually address any of your specific needs. Instead, we’ll create and implement bespoke, customer-specific solutions that are right for you – at highly competitive tariffs.
In addition, we have business hubs conveniently located in Centurion, Cape Town, Durban, Bloemfontein and Port Elizabeth, with support staff busy across the whole of South Africa, making consultation and installation fast and easy.
We are acutely aware that many SMEs end up at the bottom of the priority list of many telecoms providers – purely because they don’t spend as much money as the big corporations.
At Huge Connect, this never happens. Each individual enterprise and budding businessman contributes to the success of our business, and we make certain that your needs are genuinely cared for.
We have a diverse portfolio of over 33 000 clients, covering a wide range of small, medium and large enterprises across a broad spectrum of industries, including agriculture, financial services, fuel and oil, retail, security, transport and logistics. However, while we may have a large client base, but each client is valued and looked after with the same care and attention. We don’t put a price on service. Many of our SME clients spend less than R200 a month with us, but they still enjoy the benefits of consistent connectivity and unmatched customer service. We know this part of our service offering is as important as our technical expertise and support.
Our company motto could not better encapsulate what it is we do – we take complex voice and data solutions and simplify them in the eyes of our customers. These solutions include installation and maintenance services countrywide, using our own technicians as well as a trusted network of outsourced support companies. We also provide services in neighbouring countries, including Botswana, Lesotho, Mozambique, Namibia, Swaziland, Zambia and Zimbabwe.
As part of our commitment to unrivalled customer care, we run our own Support Centre staffed by skilled agents. They are always on standby to provide diagnostics testing and first line support to our valued clients. We also manage your devices remotely, meaning that if there is any kind of technical glitch or fault, we can usually rectify it off-site. This is not only convenient for clients, it also significantly increases the speed at which repairs can be carried out.
Consolidated Service Means Better Value For You
It’s easy to think that in today’s highly niched marketplace, it’s better to use different service providers for your Internet connectivity, business telephone service and data centre solutions. However, the best value is often realised where specialities such as these overlap.
At Huge Connect, you get a single telecommunications service provider taking care of everything for you. One point of reference, one bill, one call to make in case anything goes wrong. There are significant advantages to this strategy, including:
- Cost Effective – Multiple vendors means multiple overheads. So you pay more, but less of your money is channelled into actual service provision. With a consolidated service provider, more of your spend goes on services.
- Easier Relationship Management – the more service providers you have, the more you have to manage. Dealing with a single service provider means you only have one point of reference and one administration channel.
- Comfort and Familiarity – Being able to turn to the same service provider for help when needed is comforting. You build up a level of trust, and your overall experience is more efficient and comfortable.
- Better Service and Customer Satisfaction – Using a single service provider enables you to build a relationship with that provider. They get to know you, and they understand your business. This translates to better overall service and a more satisfying customer experience.
The Technical Stuff
Huge Connect’s core network is PCI DSS version 3.2 compliant. We provide secure, reliable and managed telecommunication solutions using various platforms such as GSM, xDSL, Diginet, Fibre, Microwave and Satellite. Our unique network architecture allows us to route your data traffic to any multitude of telecommunication network platforms, which means you enjoy continuous uptime. If your primary network fails, you are automatically rerouted to an alternate network, ensuring the connectivity is maintained.
We enjoy great support and validation from the big players in the telecommunications industry, and all our devices are network certified and are approved by ICASA.
If you’re an SME looking for a reliable single service provider to take care of all your voice and data requirements (including cloud services), let’s chat. We’d love to help you decide which solutions will work best for you and your business.