5 Reasons to Choose Hosted PBX for Remote Teams

There are dozens of instant messaging apps available to satisfy the instant gratification needs of our customers. In fact, the majority of businesses now communicate with customers through multiple channels online and use software to track and optimise customers’ journeys.

That’s all well and good. Sometimes though, you just want to be able to talk to someone and have them solve your problem or answer your question then and there. Being sent to a FAQ page or being placed in a chat queue is just not going to cut it. 

Many companies are making the decision to make remote working a permanent part of their business structure. Another step on the path to a healthy work/life balance, for sure, but this does pose a problem: will our customers still be able to pick up the phone and speak to a real person?

The short answer here is, yes – with the right hosted PBX for remote teams. 

Do We Still Need to Talk?

Harvard Business Review, in an aptly named article, Your Customers Still Want to Talk to a Human Being, had this to say:

“As brands prioritize this digital experience, they often overlook a simple fact: communicating by voice is faster, easier, and more effective than typing messages back and forth.”

They add an important and often overlooked fact, saying “When making a significant decision, like applying for a first-time mortgage or exploring a potential bathroom remodel, most consumers want to talk to a qualified human expert. According to a study by Google, 61% of mobile users call a business when they’re in the purchase phase of the buying cycle.”

That’s an interesting point to note. If people are more likely to call you when they’re ready to buy, then surely you want to be readily available to them? Are your team tied together in such a way to provide a seamless customer experience?

Hosted PBX for Remote Teams

Hosted PBX for business is on a fast and furious growth path and no wonder. It solves so many issues that we’ve just come to accept as part of business life here in South Africa and creates a vital stepping stone into the global economy – even for SMEs.

Does your phone system offer these advantages?

1. Increased Flexibility

A scattered workforce can be a major migraine-inducing problem if it is not connected. Customer care will fall flat on its face if the left hand doesn’t know what the right hand is doing, and your company reputation will be in tatters soon after. 

A hosted PBX system for your remote staff serves as the glue that binds the office together. No matter where they are working from, each team member has access to the same number and the same features. Internal company calls are often free on these cloud-based systems, which keeps the crucial lines of inter-office communication open. In addition, the option to engage in video or audio conference calls is just as easy as it’s always been.

Customers can call the number that they’re familiar with and with a high-quality voice connection and an instant response, can talk to anyone in your organisation without an issue. 

With the inexorable shift to remote working, many companies are taking advantage of skills within global teams and taking on staff from other countries. With a hosted PBX system in place, it really doesn’t matter where they are located.

2. Enhanced Security

Cloud-based systems enjoy enhanced security benefits, and especially so when companies choose hosted PBX managed services. 

Providers of cloud services use the latest security software to ensure the security of all systems under their control and any data they hold. Cloud technology is widely credited as one of the primary reasons why security has become the competitive, sophisticated, and innovative discipline it is today.

3. Improved Transparency

Monitoring employee and agent productivity will allow managers to assess the effectiveness of their remote workforce. Whether employees work remotely or in the office, companies have the same real-time data insights that they need.

Shared dashboards and detailed reporting tools allow managers of remote teams to maintain a firm handle on the staff within their purview.

4. Reduced Costs

Cost reduction and simplified billing management follow a hosted PBX system. It means lower call costs, as well as the elimination of separate landlines. A single monthly invoice is generated for your entire organisation, including remote workers. 

There’s more. VoIP services require no hardware investment on your part. Adding or removing a connection for a new remote worker is super easy and can usually be done remotely.

5. Better Connectivity

The business VoIP phone service makes conference calls easy since everyone in the company uses the same system. Using communication and collaboration platforms, VoIP can also be used for video conferencing, chatting, file sharing, and more. No matter where they are located, remote team members can collaborate effectively.

Talk to Us

If you’ve been considering a hosted PBX system for your remote team, then you likely have many questions. That’s great – Huge Connect can help!

Please take a moment to drop us your information and one of our team members will call you right away.