The Value Of Always On Connectivity Services

Our approach to technical assistance is to ensure that our support is not only technical, but is also solution-oriented, focused on the how of it all, and importantly, available as and when our clients require it. You could say that way back in 2004, when Huge Connect was established to exclusively offer solutions to businesses, we reimagined the role that technical support plays in our connectivity services and telecommunications solutions. 

Take a moment to consider your own business. 

When your customers run into a problem with your product or service, they contact your support team. Whatever the issue is, whether it’s a ‘user’ error, a bug, or maybe they want to do something that the product they have opted for doesn’t accommodate, they reach out. And your team does what they do best. They help!

Having deployed customised solutions to more than 20,000 sites across multiple verticals, including agriculture, finance, fuel & oil, retail, security, transport, and logistics, we know full well the value of providing access to always on connectivity services that support your business in every situation.

Here is a closer look at how we’re able to deliver on this commitment. 

We’re Everywhere 

Huge Connect has made great strides in expanding its operations and as a result, we’re capable of providing installation and maintenance services throughout South Africa and certain SADC countries in Africa. 

With our Head Office in Centurion, we also have branches in Cape Town, Durban, Port Elizabeth, Klerksdorp, East London, and Bloemfontein. Additionally, we have a network of technicians and support partners based throughout Botswana, Lesotho, Namibia, Eswatini (formerly Swaziland), and Zambia. 

We’re Always On

Our core network architecture is 100% redundant, facilitating maximum uptime to customers and our engineers are always ready and waiting to assist in this regard. Moreover, our network engineers are always available to assist your business with the design and implementation of your connectivity network requirements – and to ensure that the network solution remains fully operational.

Importantly, we have a call centre that operates with extended office hours to assist you practically whenever you need us. 

We’re Independent and Agile

Deliberate thought has been put into the design of the scale and nature of our operations so that we are able to rapidly adapt to market conditions and requirements. Significantly, because we’re not affiliated with any specific telecommunication network provider, we’re able to provide a totally unbiased service offering that fully meets your needs. 

One of our ultimate goals is to utilise uniquely developed and intuitive processes that are geared to ensure that you can implement our connectivity solutions quickly and with minimal resources.

Why This Matters

You know firsthand just how critical support is in your business and you can trust that we take it just as seriously. We understand that technical support for connectivity solutions differs somewhat to customer service, in that it deals directly with technical issues that require dedicated and expert assistance. 

That’s why it matters to have access to a service provider who is always available with the relevant technicians to assist with your specific problems and queries.

Remember Our Range Of Services

• GSM Based Solutions: We provide remotely managed mobility solutions that are quick to deploy and feature secure encrypted data communication, including telemetry, ATM connectivity, remote access, and point of sale (POS), among others.
• Data Network Solutions: Customisable services, such as Wide Area Network (WAN), Fibre and Internet solutions, which consist of multiple access mediums – all interconnected into a single platform, with a comprehensive coverage through a state-of-the-art network to all parts of the country, and with availability and resiliency in the last mile network for business-critical connectivity.
• IP Telephony: Hosted PABX solutions and SIP solutions.

 

If you would like to find out more about our services and how these can be built into a customised solution that will result in increased productivity, improved customer service, streamlined logistics, and enhanced operations, then talk to us.

Connect with us and let us help you today.