What was the Nature of your communications problems prior to dealing with HC?

• We encountered numerous challenges with our previous service provider.
• They were unable to deliver the tailored solutions our client base required. Their support was consistently inadequate—superficial at best, with little effort or depth.
• Pricing was another major concern. They refused to offer any cost reductions during COVID, despite the economic strain, and remained inflexible during two separate incidents involving a natural disaster and damage caused by community mass action.
• Ultimately, despite our long-standing relationship of over 12 years and substantial financial commitment, it became clear that our business was not a priority for them, as they showed no willingness to provide relief or improve their services.

How did Huge Connect manage to address this problem/issue to improve your situation?

• Huge Connect provided us with the flexibility to freeze services during critical disruptions that impacted our clients’ ability to trade. They offered below-budget pricing while delivering premium support and went above and beyond to assist in developing industry-specific solutions, even when these fell outside their usual scope.
• Their support team consistently goes the extra mile, impressing us time and again with their deep knowledge, dedication, and genuine interest in both our clients and the solutions provided.
• Additionally, their senior support and solution engineers have been an invaluable extension of our team, equipping us with the tools and expertise needed to better serve our clients.

Up to now, how has your service experience been with Huge Connect?

• Let me be clear—no service provider is perfect 100% of the time. We have encountered our share of service delivery issues, but these have always been promptly addressed and resolved or, in some cases, recognized as a difference in expectations versus what is realistically achievable.
• That said, our overall experience has been overwhelmingly positive. Based on their consistent performance, responsiveness, and dedication, we can confidently and unwaveringly recommend Huge Connect as the number one choice in services for our clients.